DELIVERY
In spite of, Clause mentioned above regarding product availability and except for extraordinary circumstances, PFD ENORSIA will endeavor to send the order consisting of the product(s) mentioned in each Shipping Confirmation prior to the date indicated in the Shipping Confirmation or, if no delivery date is specified, in the estimated timeframe indicated when selecting the delivery method and, in any case within a maximum period of 30 days from the date of the Order Confirmation.
Undoubtedly, there may be delays for certain reasons like, happening of any unforeseen circumstances or the delivery area.
If for any reason PFD ENORSIA will be unable to comply with the delivery date, customer will be informed of that situation and he/she will be given an option to continue with the particular order, to establish a new delivery date, or cancel the order with full reimbursement of the amount paid. Please keep in mind in any case that there will be no home deliveries on bank holidays.
For the purpose of these Conditions, the "delivery" shall be understood to have taken place or the order "delivered" as soon as you or a third party indicated by you acquires physical possession of the goods, which will be evidenced by the signing of the receipt of the order at the delivery address indicated by you.
UNABLE TO DELIVER
If it would not be possible for us to deliver customers any order, we will try to find a safe place to deliver it. If we could not find a safe place, the order will be returned to our warehouse.
PFD ENORSIA will leave a note explaining where customer’s order is located and what to do to deliver that again. If customers will not be at the place of delivery at the agreed time, we ask you to contact us to arrange delivery on another day.
If after 30 days from the date, order is available for delivery, the order could not be delivered for reasons not attributable to us, we shall assume that customer wish to cancel the Contract and it will be terminated in response. On termination of the Contract, PFD ENORSIA will return all payments received from customers, including delivery charges (except for any additional charges resulting from your choice of any delivery method other than the ordinary delivery method, we offer) without any undue delay, and at any rate, within 14 days of the date on which this Contract has been terminated.
Please keep in mind that transport derived from the termination of the Contract may have an additional cost which we will be entitled to pass on to you.
TRANSMISSION OF RISK AND OWNERSHIP OF THE PRODUCTS
The products shall be under your responsibility from the moment of delivery to you as outlined above. The customer will take ownership of the products when we receive full payment of all amounts due, including delivery charges, or at the moment of delivery (as defined), if that were to take place at a later time.
PAYMENT AND PRICE
The price of the products would be as stipulated at all times on PFD ENORSIA website, except in the case of any obvious error. Although we make every effort to ensure that the prices featured on the website are correct but error may occur. If we find an error in the price of any of the products that customer have ordered, we will inform him/her as early as possible and give our customer, the option of order confirmation at the correct price or to cancel it. If we are unable to contact the customer, the order will be considered cancelled and all amounts paid will be reimbursed in full.
PFD ENORSIA is not obliged to provide the customer with any product at the incorrect lower price (even when we have sent the Shipping Confirmation) if the error in the price is obvious and could have reasonably been recognized by you as an incorrect price.
PFD ENORSIA may change prices at any time. However, except as stipulated above, the changes shall not affect the orders for which we have sent an Order Confirmation.
Once customer has selected all articles that wished to buy, will be added to his/her basket. The next step will be to process the order and make the payment. To that end, customers must follow the steps of purchase process, indicating or verifying the information requested at each step. Furthermore, throughout the purchase process, before payment, you can modify the details of the order. Customers are provided with a detailed description of the purchase process in the Shopping Guide.
Payment can be made by Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal
To minimize the risk of non-authorized access, to customers credit card details will be encrypted. Once we receive purchase order, we request a pre-authorization on customer’s card to ensure that there are sufficient funds to complete the transaction. The charge on the customer’s card will be made at the time customer’s order confirmation.
When the customer click “Authorize Payment", he/she is confirming that the ownership of the credit card.
Credit cards are subject to verification and authorization by the card issuing entity. If the entity does not authorize the payment, PFD ENORSIA shall not be liable for any delay or failure to deliver and we will be unable to conclude any Contract with you.
Note at this time we are only able to process customer’s order in GBP. No other currency will be accepted.
Since PFD ENORSIA UK LTD. processes all transactions in GBP and is a company domiciled in UK, the payment operation is considered international, assuming your Card/Payment Method is not issued in UK. Consequently, in order to process this international payment, your Card Issuing Bank could pass on certain fees or surcharges derived from the international nature of the transaction, conversion of foreign currencies or any another reason.
Customers should keep in mind that cards and other means of payment are issued by the corresponding financial entities, Banks and Card Schemes, and have, by association, certain rules and regulation for use. Neither PFD ENORSIA nor any of the companies of our group are involved or responsible for these rules and regulations. The PFD ENORSIA recommends you be aware of these potential fees and charges, and that full clarity on these should be sought directly from customers Financial Entity/Issuing Bank.
The prices on the website exclude delivery charges and import costs, which are added to the total price as indicated in our Shopping Guide (see the Shipping section) and users checkout, and regarding the latter where an estimate can be provided.
Duty, customs tariffs and taxes (“Import costs”) are set by each local government and are based on a combination of the country of origin of the goods being purchased and/or the classification of that merchandise in accordance with a harmonized system adopted and used by each local government. The amount of applicable Import Costs, if they can be estimated, will vary in each case.
When customers place order, he/she authorize PFD ENORSIA to charge, the Import Costs applicable to the products of the order where an estimate can be provided.
In the event that the estimated Import Costs exceed the actual Import Costs, PFD ENORSIA will refund the difference to you. Otherwise, PFD ENORSIA will assume the difference.
By placing the corresponding order, customers undertake to comply with the applicable foreign exchange laws of his/her jurisdiction.
PURCHASES AS A GUEST
The functionality of purchasing goods as a guest is also available on the website. Under this type of purchase, only such data which are essential to process customers order requested by him/her. Upon completion of the purchase process, customers will be offered the possibility of registration as a user or may continue as a non-registered user.
Our partners and us collect data and use cookies, email pixels and similar tools to enhance your experience, analyse traffic and for ad personalisation and measurement. One such partner is Google. For more information see our cookie policy.